Policies

PUREFLOW STORE POLICY

Thank you for visiting PureFlow. We are committed to delivering high-quality products andexcellent customer service. The following policies are designed to create transparency, protectboth our customers and our business, and ensure a smooth shopping experience. Please review them carefully before making a purchase.

Shipping Policy

At PureFlow, we are committed to delivering your order in a timely and reliable manner. Allorders are processed within one to three business days, excluding weekends and holidays, after you receive an order confirmation email. You will receive another notification once yourorder has shipped. During peak demand, processing times may be slightly extended, but wealways work to get your order out as quickly as possible.

We offer multiple shipping options at checkout, with delivery timeframes typically rangingfrom seven to ten business days depending on your location and the selected shipping method. Please note that delivery times are estimates and not guarantees, as delays can occur due to weather, postal service issues, or holidays.

Shipping costs are calculated at checkout based on your address and chosen method. Onceyour order has shipped, you will receive an email with a tracking number. Trackinginformation may take up to 48 hours to update. Please make sure your shipping details are accurate at checkout, as we are not responsible for delays or losses caused by incorrect orincomplete addresses.

All items are shipped under a shipment contract, and risk of loss and title pass to you once thepackage is delivered to the carrier. If your order is marked as delivered but you have not received it, please contact the carrier first. You may also reach out to our customer serviceteam, and we will assist in investigating with the courier.

Refunds and Returns Policy

We take pride in the quality of our products and want you to be satisfied with your purchase. Refunds are granted only if an item arrives damaged, defective, or if you received the wrongitem. To request a refund, you must contact our customer service within seven days ofreceiving your order and provide clear photographs or a video showing the issue, along with a detailed explanation, your order number, and your contact details.

Once we have reviewed your claim, we will notify you of approval or denial. Approvedrefunds are issued to your original payment method within five to ten business days. We do not offer refunds for buyer’s remorse, mistaken purchases, or general dissatisfaction. However, at our discretion, unopened and unused products may be returned within fourteendays of delivery. Shipping costs are non-refundable, and return shipping is the responsibilityof the customer.

Privacy Policy

At PureFlow, protecting your privacy and personal information is a priority. We collectinformation you provide when using our website, placing an order, or creating an account. This may include your name, billing and shipping address, email address, phone number, payment details processed securely by third-party providers, and device or IP information. Wedo not collect or store sensitive personal information.

Your information is used to process and deliver orders, communicate with you about yourpurchase or account, provide updates and promotions if you have opted in, and improve ourwebsite and services. We never sell, rent, or trade your personal information. Information mayonly be shared with payment processors and shipping companies as needed to complete yourorder.

You have the right to access the personal data we hold about you, to request corrections, to request deletion of your data subject to legal requirements, and to opt out of marketing communications at any time.

If you are a California resident, you have additional rights under the California ConsumerPrivacy Act and related legislation. You may request details of the personal information wecollect, how we use it, and the specific data we hold about you. You may also request deletionof your information, subject to certain exceptions, and you have the right to opt out of the saleor sharing of your data. PureFlow does not sell personal information, and we will not discriminate against you for exercising these rights.

We use appropriate security measures such as SSL encryption and secure payment gatewaysto protect your data. Our website also uses cookies to improve your browsing experience. Youmay disable cookies in your browser settings, but some website features may not functionproperly.

Third-Party Services

We work with trusted third-party providers such as payment processors and shipping carriers. These providers have their own privacy policies regarding the information we share withthem. We encourage you to review their policies before submitting personal data through ourcheckout system.

Contact Information

If you have any questions about our policies or wish to exercise your rights, please contact usat:

Gbon Global d.o.o.

Vilharjev podhod 8

1000 Ljubljana

Slovenia

Email Address: gbontrade11@gmail.com